1.
What are the main advantages of timeshare ownership?
A guaranteed holiday every year in
quality accommodation at quality resorts. A one off
payment guarantees you a holiday for life and as our
properties are in perpetuity these can be passed on to
family members. Your only costs after this are the
annual maintenance charges which every resort has to
levy.
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2. How
is my purchase protected?
All purchases are protected by the Club
Trustee system, where the independent Trustee, in our
case First National Trustee Company Limited, holds the
title of the property in trust for the members. It is
the Trustee who issues each owner a membership
certificate confirming the details of their purchase.
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3. Is there a limit on the number of additional
weeks I can buy?
There is no limit to the amount of weeks
you can own.
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4. Does the price vary according to which part of
the year I take my holidays?
Prices of the weeks are determined by
the time of year you wish to holiday and the size and
standard of accommodation you wish to own.
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5. Who do I contact if I require more information
on any aspect of my timeshare ownership or the resort?
You can contact us at head office in the
Client Liaison Department on 0871 284 1553, e-mail
hosm@pueblo-evita.com or you can contact
Pueblo Evita directly on 00 34 952 560 336. For
further information on contact details please refer to
the
contact us
page.
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6. What
times do we check in and out?
The check in
time at Pueblo Evita & The Elite Apartments at Pueblo
Evita is 5pm and the check out time is 10am, however
when making an exchange to other resorts this may very,
please check in the RCI brochure and again once you
receive your confirmation.
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7. How do I become a member of RCI points?
You can contact us at head office or
contact your resort and we can give you all the
information needed to upgrade to
RCI Points.
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8. Does the resort offer money exchange service?
Yes, we offer money exchange facilities
during reception opening hours.
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9. Does the resort organise any trips to local
attractions?
The reception
will assist in planning days out by coach or even route
planning should you have your own car. Entry
tickets can be obtained through the reception to avoid
waiting once you arrive at the parks.
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10. Does the resort offer a laundry service?
We have a
laundry facilities on site with tokens available from
reception. Every Elite apartment has its own washing
machine.
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11. Does the resort offer activities to keep the kids
entertained?
We have a full
range of poolside entertainment for all to enjoy.
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12. Can I pass my timeshare to my children?
Timeshares can be easily passed on to
your children.
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13. How can I exchange my timeshare for another resort
possibly in another country?
In order to exchange to locations other
than your home resort you must be a member of either RCI
Points or RCI Weeks. As a member in RCI Weeks you
need to deposit the week you own into the RCI Weeks bank
thus entitling you to choose a week in a different
resort. If you are an owner of a floating week,
then you must contact head office for an allocation
which can then be deposited with RCI. It is based on
"Fair Exchange" thus if you own one week in a one
bedroom apartment this is what you are entitled to swap
for. If you are in RCI Points then your weeks are
automatically banked for you and you just pick the
destination you wish to go to.
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14. Can I sell my
apartment or give to friends or family?
Yes you can. As soon as you have found a purchaser all
parties will need to sign the back of your original
ownership certificate, this being the form of Surrender
and Request. This should then be forwarded to our Malaga
office along with a cheque in the sum of £115 per week
(for individuals) to be transferred made payable to FNTC Pueblo.
A utility bill is required in the name
of the purchaser(s) dated within the last three months
together with a copy of their passport or driving
licence.
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Please note we cannot transfer a
week if the week is in the RCI Points system, you will
have to contact RCI to surrender your week. Once we have
had notification from RCI that the week has been
released we can then proceed with the transfer.
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15. Can the Club assist
me with the sale of my Timeshare?
No. Unfortunately the Club does not operate a resale
programme. We can only suggest that you sell your
timeshare either privately or with the assistance of a
resale agency. The Club recommends you only use agencies
who are registered with the OTE who are the Timeshare
Industry Ombudsman.
For further information on resale agencies visit
www.ote-info.com
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16. What are the Head
Management Office opening hours?
The Malaga office is open Monday to Friday 9.00 am to
5.00 pm UK time (10am to 6pm Spanish time).
Out of hours you can email
general@pueblo-evita.com
The staff levels in Malaga are kept to a
bare minimum to maintain our low expenditure costs.
Please have your reference number to hand when
contacting our Malaga office.
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17. Who do I call for a
Floating Time Allocation?
The Allocations office is based in Pueblo Evita, Spain.
Allocations for both Fairways Club and Club Pueblo Evita
can be obtained by calling:
From the UK 0871 284 5666 or 0871 711 9487
From Outside the UK 00 34 952 441 548
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18. I have moved house –
how should we advise you of a change of address?
Please contact our Malaga office by either post fax or
email to confirm your new address and contact
information. WE ARE UNABLE TO TAKE THIS INFORMATION OVER
THE TELEPHONE.
Please note it is the members responsibility to
ensure the Club has the correct contact information in
accordance with the Club Constitution.
Please note you will have to advise RCI
separately, likewise, if you have advised RCI of a
change of address they do not notify us.
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